Anything that I've built before can be customized to suit your particular needs. You could, for example, desire a different wood, or a different colour, or need to alter the dimensions.
A brand new design is of course also possible. Typically, a new design would progress from rough sketches to perhaps a 3D computer-generated drawing, to sometimes a scale model or even a full-size mockup. There are many decisions to be made and the clients can be as involved or as non-involved as they wish.
The first step of getting a project booked into the shop schedule is making a deposit. This needs to be topped up to 50 percent of the final price by the time construction begins. Once the piece is finished, final payment is due prior to its leaving the shop.